Why should I buy from Sikh Essentials?
We are a small family business inspired by our love for Sikhi and its principles. Sikhism represents love and respect for all of nature’s creation and exemplifies pursuit of life guided by truth, selflessness, humility, and devotion. The Gurbani connects us eternally and we experience the virtuous reverberance each time we recite the verses. Being distant and away from the roots for many years here in USA, on many occasions it felt that there was something missing. It was that sense of longing which set-in motion the creation of “Sikh Essentials” website. With our online store we hope to provide you access to a collection of spiritually desired and culturally enriched selection of items that bring a sense of fulfillment and pride. Many of the design illustrations in our online store are contributions from gifted members of our extended family in USA and UK, made possible only by the love and blessings of the family elders.
Are Your Mug Prints Dishwasher Safe? Can They Scratch Off?
We have been imprinting on the mugs for over three years. At home we are still using our own mugs that have gone through several wash cycles and they look as if they did when they were made. The type of detergent being used, washing and drying settings on a dishwasher can adversely affect the printing after several washes. Print can be scratched off with a sharp object if used with intent to damage.
Is your website secured?
SikhEssentials.com is secured via Secure Socket Layer, a communications protocol used for protecting your personal and payment information. We also use Stripe, a highly reputable company for payment which has its own level of high security. We take every possible precaution to ensure that your shopping experience with us is safe and keep your information private as secured as possible.
Is my privacy protected?
SikhEssentials.com does not sell any customers personal information to third parties. We request email information solely for the purposes of communication with you. Any information regarding your order (confirmation numbers, tracking numbers) will be sent to you via email. At some point, we may email you about specials or promotions that may be available. If you do not wish to receive any promotional offers from us, send an email to customerservice@sikhessentials.com and you will be removed from our mailing list.
What if I don’t want to use my credit card on the internet?
You can use Apple Pay or Google Pay on our website for checking out your shopping cart.
Can I order using a check?
Unfortunately, payment by check option is not available.
How long will it take before I get my order?
We ship orders usually the same day or the next business day. Holidays may impact the shipping schedule; shipping will resume the day after the Holiday. You will receive an email with the tracking information within two hours of shipping label generation. We ask that you wait 24 hours after receiving the email to check the expected delivery date of the package. Please note that the transit/shipping time also depends on the method of shipping selected at the time of check out.
How are your products shipped?
We use USPS and UPS as shipping options.
Are the items shipped insured?
All orders are insured up to $100.
Do you ship to Canada and internationally?
We ship to Canada. Sorry, we do not ship to other countries at this time.
Cancellation, Returns and Refunds
If you wish to cancel an order, please email customerservice@sikhessentials.com with your order number. Provided we have not created a shipping label, we will cancel your order. There will be a 10% restocking fee.
Items sold on our website are religious and personal in nature. We check to make sure that the item description is accurate and is free from defect. Certain handcrafted items and Sarab Loh Karas and Kirpans may have small variations or imperfections as part of the production process. There may also be slight variations in color and design depending on the batch of production. We carefully select and check each item for quality before shipping. We take utmost care and give personal attention and respect when packaging and shipping.
Wearable items are not eligible for return. Due to the religious, personal and wearable nature of the items we sell, we cannot accept returns out of respect for the virtues and beliefs in Sikhi. We do not accept returns or offer refunds for buyer’s remorse. To be eligible for a return, an item must have a serious defect and damage. In which case, we ask that the customer send an email to customerservice@sikhessentials.com and describe the nature of the major damage and include pictures.
Please note that the item must be unopened, original wrapping, unused, not worn and have no sign of use. Only items that have serious damage are eligible for return. Return shipping is customer’s responsibility. If we find that the item had been opened, original wrapping removed, shows signs of use or had been worn we will not issue a full refund, or may issue only a partial refund or refuse the return. All returned items incur a minimum 25% restocking fee
Contact Us
customerservice@sikhessentials.com